Refund policy

Return & Refund Policy

At Trailnest, customer satisfaction is important to us. We want you to feel confident when shopping with us, which is why eligible purchases are covered by our 30-day return and refund policy.

This Return & Refund Policy applies to purchases made through trailnest.space.

1. 30-Day Return Period

You may request a return within 30 days of receiving your order.

To qualify for a return, the item should generally be:

In the same condition in which you received it.
Unused or unworn, except as reasonably necessary to inspect the product.
Complete with any accessories, components, or packaging originally included.
Accompanied by proof of purchase or an identifiable Trailnest order number.

Please contact us at support@trailnest.space before sending a product back.

Returns sent without first contacting our customer support team may experience processing delays.

2. Free Returns

Trailnest provides free returns for eligible purchases within the 30-day return period.

After your return request has been reviewed and approved, our customer support team will provide instructions regarding the appropriate return procedure.

Please follow the return instructions provided by our team. Items returned to an unauthorized address may not be accepted or may result in processing delays.

3. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your product arrives damaged, defective, or materially different from the item you ordered, contact us as soon as reasonably possible at support@trailnest.space.

Please include:

Your order number.
A description of the issue.
Clear photographs of the product and, when relevant, its packaging.

After reviewing the information, we will work with you toward an appropriate resolution, which may include a replacement, return, or refund depending on the circumstances.

4. Non-Returnable Items

Certain products may not be eligible for return where required for health, hygiene, safety, or legal reasons after they have been used.

Items that have been materially altered, damaged through misuse, or returned with missing components may also be ineligible for a full refund.

If you are unsure whether your purchase qualifies, please contact us before returning it.

5. Exchanges

If you would like a different color, style, or eligible product variation, please contact our support team.

Depending on product availability and the circumstances of your request, we may arrange an exchange or advise you to return the original item and place a new order.

6. Refunds

Once we receive and inspect an eligible return, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method used for the purchase.

Although we process approved refunds as promptly as reasonably possible, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.