Contact Us

Thank you for visiting Trailnest. Our customer support team is here to assist you with questions about our products, orders, shipping, returns, refunds, or other store-related inquiries.

Customer Support

For assistance, please contact us using the information below:

Email: support@trailnest.space
Phone: +1 (516) 763-2864

Mailing Address:
Trailnest
1050 South Main Street
London, KY 40741
United States

When contacting us about an existing order, please include your order number and the email address used when placing your order. This helps us locate your purchase and assist you more efficiently.

Order & Shipping Assistance

If you have questions about the status of an order, delivery, tracking information, or shipping, please contact our customer support team. Trailnest provides free worldwide shipping, with an estimated delivery timeframe of 7–10 days.

Please note that delivery estimates may occasionally be affected by circumstances outside our reasonable control, including customs processing, carrier delays, severe weather, or local delivery conditions.

Returns & Refunds

We offer a 30-day return and refund policy for eligible purchases. If you would like to request a return or refund, please contact us at support@trailnest.space before returning an item.

Our team will provide the appropriate instructions and help you through the process.