Contact information

Trailnest is committed to maintaining clear and accessible communication with our customers.

For questions about products, orders, shipping, returns, refunds, or other matters relating to purchases through our store, you may contact us using the information below.

Store Information

Store Name: Trailnest
Website: trailnest.space
Established: 2022

Mailing Address

Trailnest
1050 South Main Street
London, KY 40741
United States

Customer Support

Email: support@trailnest.space
Phone: +1 (516) 763-2864

For order-related requests, please provide your order number and the email address associated with your purchase whenever possible.

Product Questions

If you have questions about product features, colors, usage, or other product information, contact our customer support team before placing your order.

We will do our best to provide the information necessary to help you make an informed purchase.

Order Support

For assistance regarding:

  • Order status.
  • Shipping and tracking.
  • Address corrections.
  • Damaged or incorrect products.
  • Returns.
  • Refunds.
  • General customer service.

Please email support@trailnest.space.

Returns

Trailnest offers eligible customers a 30-day return and refund period.

Please contact our support team before sending any product back so that we can provide the appropriate return instructions.

Shipping

We provide free worldwide shipping, with a standard estimated delivery timeframe of 7–10 days.

Actual delivery times may vary depending on the destination and circumstances affecting the applicable carrier.

Customer Communication

Trailnest will never require customers to provide account passwords through ordinary customer-support communications.

For your security, avoid sending complete payment-card information or other unnecessary sensitive financial information by email.

Business Correspondence

Written correspondence may be directed to:

Trailnest
1050 South Main Street
London, KY 40741
United States

For faster assistance with ecommerce orders, we recommend contacting us at support@trailnest.space.